Refund Policy

Last updated: October 19, 2026

We are partnered with all major manufacturers, ensuring that you receive only the most authentic and up-to-date products in the beauty industry! For the full list of Authorized Partners/Distributors, please visit the Manufacturer's Official Brand Website.

Returns

Return eligibility depends on the items in your order.

Where returns are accepted, items must be returned within 30 days of the date of purchase, in the same condition they were received: unused, in saleable condition, and in their original packaging. 

In-store purchases (year-round)

• We will gladly exchange or issue a gift card for merchandise purchased within 30 days when accompanied by the original receipt.
• For any refund, exchange, or other request on an in-store purchase, please go to the store where you purchased the item.
• When a purchase is made in-store, you have the option to return or exchange the product at the store, or you may send it to our Head Office. Simply package the product with a copy of the receipt and mail it to:

  
  101 Jevlan Drive, Vaughan, ON, L4L 8C2

  Please indicate the store location (and salesperson, if possible) on the receipt.

Online purchases

• Returns must be pre-arranged by requesting a return via our Contact Us link.
• Returns must be arranged with us within 30 days of the date of purchase.

How to start a return

Whether return or cancellation requests are accepted depends on the terms above and your rights under applicable law.

Contact us before returning an item. Online returns must be pre-arranged with us, and in-store purchases should be taken to the store where they were purchased.

Unless we state otherwise or applicable law requires otherwise, you are responsible for return shipping costs for change-of-mind returns.

Damages and issues

Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item.

• Defective products and products under warranty will be replaced and/or credited as online store credit at our discretion, depending on product availability.
• If you are not satisfied with the performance of a product or believe it is defective, please contact us to discuss a replacement or an online store credit, which may be issued at our discretion on a case-by-case basis.

Exceptions and non-returnable items

Some items may not be eligible for return, as stated in the return terms above or on the product listing, website, or in-store at the time of purchase.

Final sale items (in-store and online). For health and hygiene reasons, the following items are FINAL SALE: earrings, wigs, hair pieces, accessories, brushes, nail polishes, and cosmetics.

Appliances (in-store and online). Appliances are exchange only. Appliances carry a one-year warranty. To process an exchange, the appliance must be in its original packaging, include all parts, and be presented with the original receipt (or the order confirmation for online purchases).

Gift cards. See the Gift cards section below.

Contact us if you have questions about whether a specific item can be returned.

Exchanges

Contact us to ask about exchange options before returning your item. For all online exchanges and/or replacements, the new item will be sent to you once the returned item is received by us.

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund was approved. Refunds will only be issued if the product is unused, in its original packaging, and in sellable condition. If approved, you will be refunded to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund.

If you return an order that was paid with store credit or a gift card, the refund will be issued as online store credit.

If you do not see your refund within a reasonable period of time since your refund was approved, contact us.

Free gifts. If you return your entire order, please include the free gift. If the free gift is not returned, its regular retail value will be deducted from your refund. If you return only part of your order, you may keep the free gift.

Gift cards

• Gift cards purchased on tradesecrets.ca can only be used for online purchases at tradesecrets.ca. They do not expire. They are final sale: they cannot be refunded, returned, or exchanged for cash.
• Physical gift cards sold in our stores can be redeemed for online store credit for their remaining balance. Please contact us and we will set up the credit in your account. Once the credit is added, the card has no balance left in store.
• A gift card is treated like cash. Lost or stolen gift cards cannot be replaced.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

Contact

To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please Contact Us.