Terms of service

We understand that your privacy is of utmost importance. As such, we are committed to protecting your personal information, such as your name, address, telephone number, and email address.

Our Privacy Policy has been created to ensure that your personal information remains secure and confidential. By providing us with your personal information, you consent to allow us to collect, use, manage, and disclose your personal information as outlined in this policy.

After registering on our website, when you purchase products or services, we will access your relevant information and maintain a history of your transactions. We use this information to process your orders and assist you when you contact us. We also use this data to improve our products and services and to maintain our customer service standards.

When you return previously purchased merchandise or request a refund or exchange, we will ask for your name, address, phone number, and the reason for the return. This information is collected to process your return, prevent fraud, and help us maintain quality control.

We use your personal information to continually assess and improve our product offerings and customer service. We may also contact you via mail, email, or other means to share information about our products and services.

1. For customer service interactions

The email address you provide for order processing will only be used to send you information and updates pertaining to your order, unless you decide to opt in to our newsletter. If you opt-in, we may use this information to notify you of any company updates, new arrivals, or any promotions you might find of value. If you don’t wish to receive these newsletters or updates, you can unsubscribe at any time.

2. To process transactions

Your personally identifiable information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

3. For internal tracking purposes

We use Google Analytics to record visits to our website, including what website you came from, how long you stay for, what kind of computer you’re using, and other simple pieces of information about your visit.

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. All credit cards are processed securely through Shopify, a leading provider of payment gateway services online. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway provider’s database only to be accessible by those authorized with special access rights to such systems. All parties are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

We use your feedback, suggestions, survey responses, and comments solely to monitor and improve the tradesecrets.ca websites, customer service, and our product and service offerings.

We will not trade, rent, or sell your personal information without your prior consent, except as otherwise provided in this policy. If your purchases are being shipped to you, we may share your shipping information with our delivery service providers. These providers are prohibited from using your personal information for any purpose other than completing your delivery.

We may be required to provide your personal information in response to a search warrant, legal inquiry, order, or investigation related to a breach of an agreement or violation of the law, or as otherwise required by law. We may also disclose your personal information to assist us in collecting any debt you owe.

We reserve the right to transfer any information we hold about you in the event that we sell or transfer all or part of our business or assets to a third-party acquirer.

You can generally visit our sites without revealing your identity or providing personal information. However, we may collect the IP (Internet Protocol) addresses of visitors, along with other information such as page requests, browser type, operating system, and the average time spent on our sites. We use this information to assess website performance, analyze usage patterns, and improve your experience.

Our websites use "cookies" to enhance the user experience. A cookie is a small piece of data that our site can send to your browser, which may then be stored on your hard drive to recognize you when you return. Pages where you need to log in or customize your experience require you to accept cookies. If you’ve registered with our site, cookies may store your account information. Cookies help us optimize your shopping experience, remember preferences like language, currency, and delivery information, and speed up product delivery.

You can choose to have your browser notify you when cookies are being used or disable/block cookies altogether. However, to ensure proper functionality of our site, we recommend you allow cookies for our websites.

Our websites may include links to other company-owned websites or to the websites of our business partners, vendors, and/or advertisers. Except as otherwise stated, we will not share your personal information with these third parties without your prior consent. These third-party websites have their own privacy policies, which we recommend you read carefully. We are not responsible for the way these third parties collect, use, or disclose your personal information.

While we strive to ensure the security of your personal information, please note that data transmission over the internet cannot be guaranteed to be 100% secure. We will take reasonable precautions to protect your information from unauthorized access, use, or disclosure. However, we cannot ensure or guarantee the security of any information you transmit to us via the internet.