Secure Payments

When you place your order with us, your payment will be authorized and processed though our secure payment system.  (please note that some browsers, depending on your device's setting may give warnings regarding security.  These are simply warnings and do not determine the security of our payment system.)

If paying by credit card, your payment will be authorized and processed at time of check-out  

Once authorized and processed your order will be fulfilled and shipped

To better protect and secure your credit card information, we do not store credit card data. (as such, credit card information will be required to be entered each time you order - this is for your protection)

For security reasons, we may require further verification of your credit card information at time of processing

We reserve the right to cancel any order. at any time, for any reason.  If we cancel your order, your card will not be charged.  If your card was charged, we will reverse the charges at time of cancellation

Our goal is to ensure you experience the safest, most secure shopping experience possible

Free Shipping across Canada

on all orders across Canada (no minimum)

Certified Authentic Products

all products are purchased direct from the manufacturer

Easy Warranty Replacement

simply return directly to us for replacement

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Our refund and exchange policies are as follows:

Returns must be pre-arranged by requesting a return via our Contact Us link. 

For most returns, we will provide you with a link to obtain a return shipping label, free of charge. Returns must be arranged with us within 30 days of the date of purchase. Refunds will only be issued if the product is unused, in it’s original packaging. and in sellable condition (as determined by us upon receipt).

Defective products and products under Warranty will be replaced and/or given an online store credit at our discretion, and based on product availability. If you are not happy with the performance of a product or feel that it is defective, please contact us to discuss a replacement product or an online store credit, which may be issued, at our discretion, as determined on a case by case basis.

For all exchanges and/or replacements, the new item will be sent to you once the returned item is received by us

When a purchase is made at the store level, you have the option to return/exchange the product at the store, or you may send it to our Head Office via Canada Post.  Simply package the product with a copy of the receipt and mail it to 101 Jevlan Drive, Vaughan, ON, L4L 8C2. Please write the store location (and salesperson if possible) on the receipt. When we receive it, you will receive a full refund or exchange on your purchase.

Please Note that for reasons of health & hygiene - appliances, tools, hair extensions, and products that are used directly on your hair, skin, or nails, cannot be exchanged unless defective