Matrix Biolage Normalizing CleanReset Shampoo - 400ml

Return & Refund Policy

Thanks for shopping at Trade Secrets.

If you are not entirely satisfied with your purchase, we're here to help.

We accept all returns.

Your item needs to have the receipt or proof of purchase.

Please keep your samples. They are our gift to you.

Unlike other sites, we will send you a FREE return label upon request.

You don't need to worry about shipping costs for returning your item.

Once we receive your item, we will inspect it and notify you that we have received your returned item.

We will notify you on the status of your refund after inspecting the item.

To be eligible for a full refund, your item must be unused and in the same condition that you received it.

For used items, you will receive an online credit for your next purchase.

If your return is approved, we will initiate a refund to your credit card.

You will receive the credit within a certain amount of days, depending on your card issuer's policies.