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Shop in USWe understand that your privacy is of utmost importance. As such, we are committed to protecting your personal information, such as your name, address, telephone number, and email address.
Our Privacy Policy has been created to ensure that your personal information remains secure and confidential. By providing us with your personal information, you consent to allow us to collect, use, manage, and disclose your personal information as outlined in this policy.
Shopping with Us
After registering on our website, when you purchase products or services, we will access your relevant information and maintain a history of your transactions. We use this information to process your orders and assist you when you contact us. We also use this data to improve our products and services and to maintain our customer service standards.
When you return previously purchased merchandise or request a refund or exchange, we will ask for your name, address, phone number, and the reason for the return. This information is collected to process your return, prevent fraud, and help us maintain quality control.
Other Uses of Personal Information
We use your personal information to continually assess and improve our product offerings and customer service. We may use this information to provide you with details about products and services, as well as to inform you of upcoming sales, promotions, or special offers. When you register online or participate in a survey, you will have the option to sign up for emails regarding our products, services, sales, and promotions. We may also contact you via mail, email, or other means to share information about our products and services.
Your Suggestions
We use your feedback, suggestions, survey responses, and comments solely to monitor and improve the tradesecrets.ca websites, customer service, and our product and service offerings.
Transaction Processing on Our Website
We strive to ensure that your personal and credit card information is protected. We use Secure Sockets Layer (SSL) encryption to secure your information during transmission. Our website processes transactions through Moneris Payment Solutions, which employs high levels of security encryption to protect your data.
Disclosure of Personal Information
We will not trade, rent, or sell your personal information without your prior consent, except as otherwise provided in this policy. If your purchases are being shipped to you, we may share your shipping information with our delivery service providers (Canada Post, UPS, FedEx, Purolator, or any other provider you or we choose). These providers are prohibited from using your personal information for any purpose other than completing your delivery.
Sale of Business
We reserve the right to transfer any information we hold about you in the event that we sell or transfer all or part of our business or assets to a third-party acquirer.
Legal Requirements
We may be required to provide your personal information in response to a search warrant, legal inquiry, order, or investigation related to a breach of an agreement or violation of the law, or as otherwise required by law. We may also disclose your personal information to assist us in collecting any debt you owe.
Visiting Our Website
You can generally visit our sites without revealing your identity or providing personal information. However, we may collect the IP (Internet Protocol) addresses of visitors, along with other information such as page requests, browser type, operating system, and the average time spent on our sites. We use this information to assess website performance, analyze usage patterns, and improve your experience.
Cookies
Our websites use "cookies" to enhance the user experience. A cookie is a small piece of data that our site can send to your browser, which may then be stored on your hard drive to recognize you when you return. Pages where you need to log in or customize your experience require you to accept cookies. If you’ve registered with our site, cookies may store your account information. Cookies help us optimize your shopping experience, remember preferences like language, currency, and delivery information, and speed up product delivery.
You can choose to have your browser notify you when cookies are being used or disable/block cookies altogether. However, to ensure proper functionality of our site, we recommend you allow cookies for our websites.
Third-Party Links
Our websites may include links to other company-owned websites or to the websites of our business partners, vendors, and/or advertisers. Except as otherwise stated, we will not share your personal information with these third parties without your prior consent. These third-party websites have their own privacy policies, which we recommend you read carefully. We are not responsible for the way these third parties collect, use, or disclose your personal information.
Data Security
While we strive to ensure the security of your personal information, please note that data transmission over the internet cannot be guaranteed to be 100% secure. We will take reasonable precautions to protect your information from unauthorized access, use, or disclosure. However, we cannot ensure or guarantee the security of any information you transmit to us via the internet.