At tradesecrets.ca we understand that your privacy is of utmost importance. As such, we are committed to protecting all of your personal information such as name, address, telephone number and e-mail address. Our Privacy Policies have been formulated to keep your personal information secure and private. When you provide personal information to tradesecrets.ca, you are consenting to permit tradesecrets.ca to collect, use, manage and disclose your personal information as set out herein. We may collect and retain your personal information that you provide us including: when you purchase goods, return or exchange goods, or register an account with us; when you sign up for our newsletter; when you enter a contest or sweepstakes; when you respond to one of our surveys; when you submit comments or suggestions.
Shopping with tradesecrets.ca
After registering on our website, when you purchase products or services, we will access your pertinent information and keep a history of your transactions. We use this information to process your orders and to better assist you when you contact us. We also use this information to improve our product and service offerings and to maintain customer service levels. When you return previously purchased merchandise, requesting a refund or exchange, we will request your name, address, phone number and the reason for the return. We collect this information to process your return, to help prevent fraud, and to assist us in maintaining quality control.
Other Uses of Personal Information
tradesecrets.ca uses your personal information to continually assess and improve our product offerings and to improve customer service. We may use your information to provide you with details of products and services, and to inform you of upcoming or current sales and promotional offers. When you register online or participate in a survey, you will have the opportunity to sign up for e-mails about our products, services, sales and special offers. We may also send you mail, email or otherwise contact you with information regarding our products and services.
We use your feedback, suggestions, survey information and comments solely to monitor and/or improve tradesecrets.ca websites, customer service, and our product and service offerings.
Transaction processing on tradesecrets.ca websites
We strive to ensure your personal and credit card information are protected. We employ Secure Sockets Layer (SSL) encryption to keep your information safe during transmission. tradesecrets.ca websites process transactions with Beanstream Internet Commerce Inc. (www.beanstream.com) and with TD Merchant Services, which employ the highest level of security encryption, to keep your data safe.
Disclosure of Personal Information
tradesecrets.ca will not trade, rent or sell your personal information without your prior consent except as otherwise set out herein. If your purchases are being shipped to you, we will share your shipping information on a confidential basis with our delivery service providers (U.S. Postal Service, Canada Post, UPS, Fed-Ex, Purolator, or any other delivery provider that you or we choose. Our delivery service providers are prohibited from using your personal information for any purpose other than completing the delivery to you.
Sale of Business
tradesecrets.ca reserves the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets to a third-party acquirer.
Please note that tradesecrets.ca must provide your personal information in response to a search warrant or other legally valid enquiry or order, or to an investigative entity in the case of a breach of an agreement or contravention of law, or as otherwise required by law. We may also disclose personal information to assist us in collecting a debt owed by you.
Visiting our websites
In general, you can visit our sites without telling us who you are or providing us with any information. However we may collect the IP (Internet protocol) addresses of visitors to our sites and other related information such as page requests, browser type, operating system and average time spent on our sites. tradesecrets.ca uses this information to assess performance and website usage, and to monitor and improve our websites.
Our sites use "cookies" to improve the user experience. A cookie is a tiny element of data that our site can send to your browser, which may then be stored on your hard drive so we can recognize you when you return. All pages on our sites where you are prompted to log in, or that are customizable, require that you accept cookies. If you have registered with our site these cookies may provide us your account information. It is necessary to have cookies enabled to access your account information (stored on our computers), in order to deliver our products and services to you. Cookies will also provide us with information regarding your preferences for using our site, such as language, currency, and delivery information to optimize your shopping experience and to expediate the delivery of goods to you. You may choose to have your browser notify you of the presence of cookies, and you may disable or block cookies from your browser, but to ensure a correct user experience on tradesecrets.ca websites, you should list our websites as exceptions.
Third party links
tradesecrets.ca websites may include links to other tradesecrets.ca owned websites, the websites of our business partners, vendors and/or advertisers. Except as provided herein, we will not provide any of your personal information to these third parties without your prior consent. tradesecrets.ca provides links to third-party websites as a convenience to the user. The inclusion of a link does not imply our endorsement to that company, its websites, or its products and/or services. These linked websites have separate and independent privacy policies, which we recommend you read carefully. We have no control over such websites and therefore have no responsibility or liability for the manner in which these organizations collect, use or disclose your personal information. tradesecrets.ca strives to ensure that your personal information is fully protected, however, data transmission over the Internet cannot be deemed 100% secure. We will keep your information safe from unauthorized access, use or disclosure, to the best of our abilities, as is reasonable. tradesecrets.ca cannot ensure or warrant the security of any information you transmit to us via the internet.